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Guest Experience

The holiday let industry has a 3am problem. We solved it.

Every property we manage comes with an AI guest assistant - available around the clock, instantly answering questions, keeping guests happy and reviews five star. Technology that works while everyone sleeps. Including you.

24/7
Instant responses
22+
Properties supported
<3s
Average response time
100%
Human escalation

How it works

Intelligent answers, instantly delivered.

Every Sojourn property comes with its own AI-powered guest assistant — trained on your specific property's details. WiFi passwords, check-in instructions, heating guides, local recommendations — answered in seconds, any time of day or night.

Ask naturally. Type "I'm freezing" or "can't find the entrance" and your assistant understands — no keywords required, no searching through welcome packs.

And when you need a human, one is always there.

🏡
The Soho
Always available
Welcome to The Soho! I'm your personal guide for your stay. Ask me anything — I'm here 24/7. 🌿
It's freezing in here, how do I get warm?
The thermostat is on the hallway wall — just press the + button to increase the temperature. It should warm up within a few minutes. Let me know if you need anything else!
Perfect, thank you! What's the WiFi password?
The WiFi network is Soho_Guest and the password is vyjCxGvRh1wz — enjoy!

What sets us apart

Built for guests who
expect more.

01
Natural language
No keywords needed. Ask exactly as you'd speak to a person and your assistant will understand.
02
Property specific
Every guide is unique to your property — correct details, specific instructions, local knowledge.
03
Video guides
Ask about heating or entry and a short video guide appears in the chat — showing you exactly what to do.
04
Always available
2am and can't get in? Instant help, no waiting for a callback. Day or night, we're here.
05
Human escalation
If the assistant can't help, it connects you to a real member of the Sojourn team immediately.
06
Powered by Claude
Built on Anthropic's Claude AI — one of the world's most advanced and trusted language models.

The human touch

Technology that knows
when to step aside.

AI handles the questions that have answers. For everything else — the unexpected, the sensitive, the urgent — our team steps in. Every Sojourn property has a dedicated human contact, always reachable.

✦
Automatic escalation
If the AI can't resolve your question, it automatically connects you to a real person — no friction, no frustration.
✦
Full chat handover
When you're connected to our team, they receive your full conversation — you never have to repeat yourself.
✦
Urgent line always open
For genuine emergencies, a direct phone number is always available. We don't hide behind technology.
"An absolutely flawless experience from start to finish — every question answered before we even had to ask."

Sarah J. — Samana Vayu, Poole